Technical Support Professional

The mission:
The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.

Responsibilities include:
Diagnosing and resolving issues encountered by our customers
Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur
Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements
Working with the broader engineering team to deliver critical functionality necessary for the success of our customers.
Coordinating and managing customer contact for critical product issues.
Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the team
You are a great fit because you are:
A problem solver
Excited to wear many hats and learn new technologies
Pragmatic and methodical
A solid communicator and collaborator
A great teammate
Someone who favors execution over planning