The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Responsibilities**:
- Generate internal, international, and external employment agreement letters, including those that include complex terminology and legal terms & conditions
- Utilize business acumen to recognize issues, problems and opportunities and recommend actions as needed
- Act as a change agent - Identify process gaps, trends, or anomalies, and recommend improvements to existing practices
- Support the Talent Acquisition Team through ad hoc support & expectations, including but not limited to:Recruiting event participation
- Site specific reporting activities and forms completion
- Support and manage ad hoc projects with HRSS Business Analysts and Recruiting teams.
**Qualifications**:
- High School Diploma required; Bachelor's university finished or in progress
- Intermediate English level (minimum 80%)
- Minimum 6 months of working experience related to Recruiting/ Staffing/ Human Resources preferred
- Minimum 6 months of working experience with Workday and Servicenow
- Strong customer focus, especially in delivering high quality results
- Strong verbal and written communication abilities, effective interpersonal skills, and strong attention to detail
- Proven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partners
- Strong sense of urgency; ability to execute quickly and efficiently
- Highly organized with strong follow up skills and the ability to multi-task
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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