**#ChangeMakers**
**Ready to make an impact?**
We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.
We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others
We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.
**#WeChangeDentistry** every day. Be part of it.
**Position Summary**
This role is responsible to provide quality expertise on ClearCorrect DPS quality control, process improvements, guidance on product/process failure analysis and customer complaint resolutions as well as other quality related matters.
This position is based in Heredia, reports directly to DPS Operations Manager.
**Responsibilities**:
- Execute Quality activities from policy to execution
- Establish requirements in quality standards, systems, processes, and procedures, to ensure that operating actions meet requirements as defined by global and local statutes.
- Establish key quality metrics and develop collection, analysis, and reporting systems, which promote timely communication and corrective action.
- Evaluation and cross match data and making sure treatment set-ups are of optimum quality and ready to be processed.
- Ensure that quality standards are maintained.
- Identify certain trends in customer comments or complaints on priority basis for corrective action or training recommendations
- Responsible to create documentation/presentation weekly based on customer feedback and team quality performance.
- Conduct QAs and/or managers product Quality review/training meetings.
- Update quality standards, regulations/protocols, and qualities issues.
- Implementing protocols and coordinating testing session with head office.
- Work with Manufacturing, Engineering, Maintenance, and other functions on process improvement activities, including process capability studies and gauge reproducibility &repeatability.
- Assist manufacturing and engineering on equipment qualifications and process validations as needed.
- Overseeing all quality-related communications, perform quality related training to the DPS or as needed.
- Other duties may be assigned.
**Qualifications**:
- Minimum Bachelor's degree in relevant Field
- 2 yrs. experience in Digital Orthodontic treatment planning.
- Ability to do research and come up with creative, compliant solutions for quality challenges.
- Good knowledge of basic computer operations and Microsoft Office tools.
- Working with mínimal supervision, in a performance oriented, fast-paced environment.
- Must be able to multitask and able to handle stressful situations while giving high quality service.
- Being a Self-learner, have a professional outgoing personality, positivity, and patience.
- Requires the ability for effectively communicate in both oral and written form with all levels of the organization. Advanced presentation skills.
- Fluent in English, both written and spoken.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
**Employment Type**:Full Time
**Alternative Locations**:Costa Rica : Heredia || Costa Rica : San José
**Travel Percentage**:0 - 10%
**Requisition ID**:12159