In this role you will recommend and implement improvements in processes to generate efficiencies based on the findings previously identified. _
**What you'll do**:
- Implement and manage complex process improvement strategic and/or tactical initiatives in the business units, and/or center of excellence or across departments using improvement process techniques.
- Build customer relationships and support establishment and communication of the continuous improvement philosophy and quality culture.
- Develop and execute continuous improvement plans in order to support functional, departmental, and/or company's strategies.
- Proactively work with others to develop and implement actions that improve the capability of people and processes within the organizations.
- Facilitate the deployment of process improvement tools, processes, etc.
- Present solutions to have the greatest impact on revenue and client satisfaction.
- Collaborate with the analysis and resolution of audit findings.
- Analyze data in detail to drive continuous improvement initiatives.
- Develop, implement, communicate and maintain governance policies and procedures.
- Design and document new processes outlining their scope, steps, actors, system, inputs, among others.
**What experience you need**:
- University degree in Industrial Engineering or related field
- 1+ years of experience with **ServiceNow**
- 2+ years of **process improvement **experience **in the service industry
- Proficient English oral and written (B2 or above)
**What could set you apart**:
- Asset Management and Configuration Management (CMDB) experience.
- ITIL Certification.
- Six Sigma Green Belt or Black Belt Certification.
- Experience creating reports and dashboards in ServiceNow.
LI-DU1
LI-Hybrid