Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**
**Job Description**:
The Digital Solutions Product group is on the forefront of Visa's innovation and looking for talented individuals with vision, passion and determination to make our clients business and consumer products more engaging, seamlessly available, easy to use and secure.
The Risk, Security and Identity Solutions team at Visa manages the end-to-end products and services lifecycle of authorization and authentications tools for the Latin America and Caribbean (LAC) region.
We are looking for a Manager to support the evolution of its secure digital payments. The focus will be on the optimizations of digital payment products and to support Visa Risk and Identity partner programs and Visa regions with the development and delivery of optimized Risk, Security and Identity Solutions for our clients.
The Performance Management Service Manager will be involved into the strategy and support the execution of Risk, Security and Identity Solutions automation and optimizations with the overall goal of reducing 'friction' in payments, ensuring fraud rates continue to decrease over time and driving Visa revenue growth.
This person will be responsible for identifying required development, products performances assessment, optimizations opportunities identification and delivery to clients.
**Principal Responsibilities**
- ** Drive Advanced Analytics Design and Automation**
- Lead discovery and development of innovative, advanced analytics solutions for the market
- Identify authentication and authorization optimization opportunities, improving authorization transaction performance and provide technical expertise to structure an effective optimization
- Create an effective solution to service the client
- Interface with legal, global product and client facing teams to include 360 degree feedback into the design and enhance the experience for clients
- Work with global and regional product teams on products enhancements and maintenance releases that will impact Risk, Security and Identity Solutions optimization
- ** Lead premium optimizations across products**
- Actively support Visa's Risk, Security and Identity Solutions optimizations opportunity roadmap for the LAC region
- Train clients on authentication and authorization products in relation to capabilities, rule types, rule lifecycle process, performance reporting
- Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency
- Identify authentication and authorization optimization opportunities, improving authorization transaction performance by consulting with clients and provide technical expertise to structure an effective optimization
- Ensure full alignment of Risk & Authentication optimization strategy with LAC region and Visa's full range of Risk, Security and Identity Solutions tools (e.g., Tokenization, Visa Advance Auth, Visa Risk Manager)
- Cultivate a strong cross-functional support network across Product, Risk, Client Support Services, and Business Development to deliver a remarkable client experience
- ** Training and communication**
- Provide training to the clients and stakeholders
- Develop client facing materials to enhance product knowledge and optimize authentication and authorization performance metrics
- Effectively lead a go to market strategy to engage clients and drive adoption
- ** Business Administration**
- Manage revenue growth both from increasing overall transaction volume because of ensuring better Risk and Authentication policies on the part of Visa issuers, but also from product-based fee revenue where appropriate
- Drive a "customer centric" focus in our goals, strategy, evaluation of success, process design, and everyday habits.
- Report on client project accomplishments and deliverables.
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs._