ROLE SUMMARY
The Meetings, External Engagements, & Travel (MEET) Process Integration & Controls Manager is responsible for overseeing the implementation and execution of MEET processes and controls globally. This role will work closely with Regional Process Integration and Controls Leads to ensure a consistent approach in the implementation of MEET standards for each region, including MAPP/MEET transaction processes; training approaches; sampling approach; quality checks; and audit preparation/execution. This lead will escalate both issues and opportunities for improvement to the Global Process Integration and Controls Director and Senior Director. As changes are introduced to MEET processes, this role will work with Regional Process Integration & Controls Leads to ensure a successful implementation. Across all of these activities, this role will remain focused on ensuring that all transactions and activities are managed to the highest compliance standards.
This role will work closely with regional Process Integration and Controls teams, MEET Regional Leads, other MEET Centers of Excellence, Corporate Compliance, Legal, Audit, Finance, and business leadership.
This role and will report directly to the Global Process Integration and Controls Lead.
- Oversee the implementation of the global MEET Process Integration & Controls strategy within each region, in partnership with Regional Process Integration & Controls Leads
- Review escalations and exceptions raised across regions to identify patterns and potential areas where changes to policy and process may be warranted. Present findings to Global Process Integration and Controls Lead and Director.
- Work with Global Process Integration and Controls Leadership as well as Regional Process Integration & Controls Leads to develop and implement new processes on an as-needed basis
- Support special projects and MEET transformation initiatives including but not limited to integration, transition, and acquisition activities
- Collect results of monthly sampling and quality checks from Regional Process Integration and Controls Leads; collate results and present to Global Process Integration and Controls Lead and Director - highlighting any risk areas or opportunities for improvement to policies, systems, etc.
- Communicate standard MEET audit approach to Regional Process Integration and Controls Leads; oversee implementation of approach on an ongoing basis and escalate key concerns as needed.
- Support Global Process Integration and Controls Lead and Director in preparing for conversations with Anti-Corruption Program Office (ACPO) and Compliance to discuss exceptions, escalations, and suggested improvements to processes
- Support Global Process Integration and Controls Director in development of training materials and approach, and oversee the implementation of MEET's training approach across all regions.
- Oversee the execution of MEET training on an ongoing basis for both MEET colleagues and customers (incl. ongoing refresher trainings and trainings related to changes in processes or policies); work with Regional Process Integration and Controls Leads to collect feedback and identify areas where further training may be required.
Stakeholder Engagement
- Identify and raise concern areas with operations, policy, or business adoption; develop remediations in partnership with leaders to address any such concerns
- Work with Legal and Compliance to manage approvals for exceptions and suspicious documentation, and find new efficiencies in process and controls
- Raise compliance questions and challenges to Corporate Compliance and/or Audit through regular governance meetings
- Interact with business colleagues, Healthcare Professionals and external organizations
- Collaborate with Global Process Integration and Controls Lead and Director and with Regional Process Integration and Controls Leads
BASIC QUALIFICATIONS
- Strong data analytics knowledge and ability to action data to create improved compliance posture
- Understanding and awareness of the technology landscape that supports MEET
- Audit or corporate compliance experience with monitoring and sampling
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Strong accounting, analytical thinking and problem-solving skills
- Ability to work under pressure and to handle several projects at once
- High level of self-motivation, energy and flexibility
- Proven ability to drive continuous improvement
- Proven ability to maintain complete and accurate standard operating procedures and related internal control documentation
- Strong interpersonal and organizational skills
- Management of multiple client stakeholders
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- Good organizational skills to coordinate and manage multiple global priorities
- Proficient written and verbal skills to enable effective communication with all levels of management