processes.
organizational, document management, and communication skills required.
Maintain, change, or create Customer-Vendor Master Data related requests in the Master Data Governance
system.
Perform create and update Customer-Vendor Master creations from different ERP managed within the
Emerson Organizations.
Responsible for customer-vendor master data quality and accuracy, Ensure and enforce proper usage of GDS
and Internal control policies and procedures.
Responsible for monitoring work queues for new requests,
Responsible for completing assigned tasks within SLA targets.
Responsible of issue resolution follow up with DM Management and business unit partners.
Accountable for training completion and process adoption.
Communicate escalation of issues as needed.
Develop and maintain comprehensive understanding of all Customer-Vendor Master Data and process-related
policies and procedures to effectively interface with internal and external clients and to proactively comply
with audit requirements.
Liaise between other groups and the business, by reviewing feedback related incidents and sharing the
knowledge and instructions with the Requestor on the adequate level.
**Requirements**:
- Solid oral and written communication and interpersonal skills (English & Spanish); Portuguese will be a Plus.
- 1-2 years of experience and knowledge in Master Data governance, processes, and Master Data set-up or
Financial Accounting (P2P, R2R, O2C),is a distinct advantage.
- Maintain Excellent Key Performance Indicators and takes care of internal operation improvements.
- Prior experience in Shared Service or Customer Service Centre in a support function is a plus.
- Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
- Demonstrated communication skills with a focus on customer service.
- Detailed oriented
- Collaborative Team player
- Analytical thinking
Systems required:
- Microsoft Office 365 (Word, Power Point, Excel, SharePoint)
- ERP System experience Oracle, SAP, JDE is a distinct advantage.