**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
- Bring our People Pact to life as you support the delivery Performance Management program to an audience of managers and employees; provide operational support across the Employee Relations team; serve as a first point of contact for managers regarding performance concerns; maintain and update internal Employee Relations Case Management (ERCM) tracker.
- Advise and counsel managers and HR partners on the enterprise performance philosophy; serve as an initial point of contact for managers regarding performance concerns; provide resources and training materials to help inform managers and employees and provide guidance on best practices; coach and train managers on how to thoroughly and meaningfully documenting feedback conversations.
- Play a key role in administering and maintaining internal ERCM; create cases and provide thorough and accurate notes on case details; regularly update status and details of cases; conduct audits to ensure global data is being entered and maintained in accordance with internal SOPs; conduct data cleansing when needed; compile and analyze reports for stakeholders.
- Support the development and expansion of training materials that will enable a growing audience of both managers and employees; collaborate with cross-functional partners to help identify areas in which additional enablement materials are needed and contribute to the creation of content for the production of training modules; schedule manager enablement sessions and provide post-session materials to manager populations.
- Partner with Global Employment Law team to provide HR policy, process and program coaching to employees and managers, when appropriate; become an expert in local and regional legislation and policy interpretation to help ensure compliance.
- Play an active role in standardizing processes for the Employee Relations team by utilizing ServiceNow platform and exploring Gen AI capabilities; demonstrate innovative mindset to identify and support development of future process improvements; support the creation and documentation of Employee Relations processes and procedures.
- Act as a culture champion, regionally and globally, working with HR partners and business stakeholders to drive high-levels of engagement.
- Complete various projects such a reporting and tasks as required with cross-functional HR / Partner teams, working on projects/programs.
**Qualifications**
- 2+ years of direct client-facing experience in a Human Resources role; experience with performance management/improvement and/or coaching managers through complex matters is highly desirable.
- Excellent interpersonal, communication, empathy, and active listening skills; ability to adjust communication and style to support and influence leaders and employees and at various levels of the organization.
- Commitment to valuing diversity and contributing to an equitable and inclusive working environment; ability to assess situations objectively and remain neutral to reach positive and reasonable outcomes.
- Experience with an HR ticketing system, ServiceNow platform expertise highly desired; Proficiency with Microsoft Office Suite or related software; proficiency navigating through HRIS systems (PeopleSoft, Workday, Tableau, etc.)
- Strong learning agility and ability to manage own time and workload, juggling conflicting priorities; confidence in handling ambiguous and fluid situations with flexibility, composure and effectiveness; aware of own strengths, opportunities for growth and how to involve the right people to identify useful learning opportunities.
- Desire to continue to develop skills in coaching managers and employees to do their best work and uphold our company values; strong commitment to own development through continuously updating knowledge, skills, and abilities.
- Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All quali