Wrike is the most powerful work management platform.
Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
**Our vision**:A world where everyone is free to focus on their most purposeful work, together.
**Ready to become a Wriker?
**:
Wrike is looking for a Billing Specialist with strong analytical abilities and outstanding interpersonal skills to improve organizational efficiency and help our team grow!
You will assist and communicate with our customers on collections, credits, and related license subscription inquiries to resolve billing and account related issues.
You will work with Legal, Finance and Support teams on structuring sales quotes and order forms for processing accurately and completely per executed contract terms.
**More about Your team**:
**How You'll make an impact**:
- Process customer orders and invoices per Contract and Order Form terms.
- Investigate, substantiate and prepare customer credits or bad debt write offs.
- Pull, review and analyze data related to customer accounts, billing information and purchase contracts.
- Set up and register customer accounts with 3rd party payment portals such as Ariba.
- Assist in providing support documentations for audits.
- Collaborate with data team to ensure appropriate reporting of billing and revenue data
- Recommend and help implement improvements to our data collection and reporting methodologies in the billing system.
- Work with cross functional teams (Sales, Support, Finance and Legal) to resolve billing and ordering issues.
- Ad hoc duties as assigned.
**You will achieve your best if you have**:
- Bachelor's Degree in Business, Finance or Accounting.
- 1-3 years of relevant experience.
- Strong oral and written communication skills in English.
- Excellent organizational skills, with attention to details.
- Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams.
- Strong customer service, Excel and analytical skills.
- NetSuite and/or Salesforce experience is a plus.
**You will stand out with**:
- Analytical problem solving skills.
- Organizational skills and attention to details
**What's next?
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- Application screening, and decision to progress if qualifications are met
- Interview with a Recruiter
- Home Test
- Hiring Manager interview
- Billing Team Supervisor interview
- Cultural interview
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**Who Is Wrike and Our Culture**:
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.
**Our persona**:
**Smart**: We love what we do, and we're great at it because this is our domain.
Our combined knowledge in this space is unmatched.
**Dedicated**:We get up every day focused on helping our customers win.
We're committed to helping our teammates win, too!
**Approachable**: We're friendly, easy to get along with, considerate, and helpful.
**Our culture and Values**:
**Deliver Business Outcomes**
**Be better than the competition**
**Move fast.
Then, move faster**
**Know our customers**
**We win together**
**Have courage