WHAT YOU'LL DO As an intern in the Workflow Team, you will coordinate DRS research workflow across 2-3 industries with customer service excellence, accuracy and organization.
You will manage the daily workflow with an increasing level of independence, making sure capacities are managed optimally and, in a business focused manner.
You will set the tone and expectation for the customer, from beginning to assigning of the work.
YOU'RE GOOD AT Working in a highly accurate manner in a deadline-driven, fast paced environment Under the supervision of the Practice Area Lead & the Workflow Coordination team, you are a capable problem solver who comfortably multi-tasks while conducting coordination for the research workflow You will have strong attention to detail, ensuring that critical information (data sources, internal billing, charge codes, etc.)
is captured correctly in our automated request management system Working collaboratively in an international, service-orientated environment With directions from DRS management & WF Mentors, you will match available capacity to request inflow, ensuring the allocation is in line with experience, skills and language capabilities Whilst building a solid understanding on the research workflow process and developing a sound understanding on BCG's internal capabilities, you will cooperate with other DRS offices and team members to optimize capacity development You will have strong communication skills and feel confident managing customer / stakeholder expectations Learning and growing your expertise You will thrive in an intellectually intense environment and commit to gaining an understanding of all our Practice Area sources and the sectors you will coordinate YOU BRING (EXPERIENCE & QUALIFICATIONS) General interest in workflow coordination and learning within a business environment ??????? ??????? Experience with customer service in a fast-paced environment desirable Experience in secondary research desirable Proficiency in Excel, Word and PowerPoint Excellent English and Spanish written and oral communication YOU'LL WORK WITH Our Workflow team collaborates with our local and global knowledge and research specialists across BCG to bring expertise and capabilities to the service of our clients ADDITIONAL INFORMATION The Data and Research Services (DRS) function is a dynamic and highly visible center of excellence focused on business research and process innovation.
We collaborate with our consulting teams to bring advanced research capabilities to support projects and clients.
DRS provides specialist research services to consulting teams and our Knowledge Team, taking deep pride in delivering rapid and precise results.
DRS works with both qualitative and quantitative data, conducting research and providing synthesized results from over 100 commercial sources, publicly available data, company and industry research, macro-economic, commodities and trade data
