Trilingual Technical Support

**Work Location**: TerraCampus, Tres Rios

**Qualification**: High School Diploma

**Experience**: Minimum 1 years of relevant experience

**No of openings**: 2

**Roles and Responsibilities**:
Resolve technical issues related to the project platform and different products.
Complete detailed tickets and reports of the technical assistance provided, steps taken, and resolution of cases.
Report to the assigned team lead.
Maintain a good work ethic, as well as be transparent all the time.
Provide outstanding customer service to our partners.

**Required Skills**:
Proficiency in French B2+
Proficiency in English B2+
Basic computing and hardware knowledge and internet software.
Basic networking knowledge. (preferred).
Customer Service and call center experience. (preferred).
Level 1 technical support experience (Preferred, at least one year).
Sills to work in teams.