Trilingual Hardware Technical Support

**Objective**:
To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering world-class customer support via phone or mail.

**Hard skills**:

- Fluent in verbal and written English and Portuguese, High Proficiency level (85 %>). (Must)
- PC building completed or Technical support knowledge, experience in PC maintenance (Must).
- CompTIA A+ (901 / 902) certification (Desired).
- Experience in hardware and software troubleshooting.
- Advance Knowledge of PC Architectures (Must).

**Soft skills**:

- Graphics troubleshooting and configuration.
- Storage (Magnetic / SSD) technologies.
- Virtualization knowledge - VMWARE Certification (Desired).
- Prior Customer Service experience (Desire).
- Ability to function in a team environment.
- Adaptability to change.
- Teamwork oriented.

**Responsibilities**:

- To maintain adequate technical proficiency in products and platforms assigned.
- To communicate with the team manager, SMEs, team members, and other teams regarding problems, solutions, and trends.
- To keep and update pertinent paperwork and records through data entry.
- To meet established individual and team performance targets, which include customer service, productivity, and quality standards.

**Benefits**:

- University Discounts.
- Refer a Friend Bonuses and Prizes.
- Medical Services.
- Transportation Services.