Training Specialist – Santa Ana, Costa RicaAre you passionate about leading a team and achieving goals?
Are you interested in joining a dynamic team that is dedicated to creating a better customer experience?
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?
Join Western Union as a Training Specialist.Western Union powers your pursuit.As a member of the Global Operations Training team, you will be involved from start to finish in developing, implementing, and improving training programs for Western Union's Global Operations functions.
This role will allow you to network with leaders, managers, partners, and other stakeholders across Western Union's corporate locations.Role ResponsibilitiesThe main focus of your role will be to implement and maintain training programs for one or more Global Operations teams.
Depending on business needs, you may be asked to learn a different process.You will be responsible for delivering training to the specialists in the teams you support, ensuring their proper certification, logging training records, and maintaining training programs.You will also drive training innovations, develop new training programs, work with stakeholders from other teams, and act as a training champion in training related projects.You will collaborate with your colleagues across the sites to achieve this.You may also be required to travel to other countries to train and/or audit partner sites.Role RequirementsBachelor's degree or be a student and at least 1 year of experience with training facilitation, training development, and adult learning.
A diploma, formal certification or proven informal education experience in Education, Instructional Design, Psychology, or related fields.Interest in adult learning and training development.
Experience with facilitating training, mentoring peers, or similar, either at Western Union or elsewhere.Excellent English language skills (spoken and written) and intermediate knowledge of the main MS Office tools (Word, Excel, PowerPoint, Teams).Strong interpersonal skills, ability to communicate at ease with stakeholders.Readiness to drive and contribute to innovations independently and in collaboration with others.
Good time management skills to efficiently manage training agendas and responsibilities.Flexibility to adjust to different shifts occasionally.Availability to travel to other countries to support partner training or audits.Management experience, customer service and/or call handling and experience with instructional design will be valued.Knowledge of training tools (Articulate Storyline / Rise, LMS tools, Questionmark, Canva, Genially, etc.)
.BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsOur hybrid work modelWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.