Technical Support Technician, Help Desk – Santa Ana, Costa Rica Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively?
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it's time to join Western Union as a Technical Support Technician, Help Desk.
Western Union powers your pursuit.
Role Responsibilities:In this highly varied role, you will support end users addressing technology incidents and fulfilling service requests.You will take the lead in troubleshooting through diagnostic techniques and pertinent questions to identify application issues, providing first and second level support to Western Union employees around the world.If the issue needs additional assistance to be resolved, then you'll escalate these and cooperate with next tier's IT teams to find a solution.Role Requirements: Customer-oriented approach.Proficiency in English (B2-62%).Good troubleshooting skills.Day Shift 8:00 am to 5:00 pm.
Rotating Schedule (includes working on weekends on a rotating basis).Good understanding of computer systems, mobile devices, and other tech products.Strong analytical, problem-solving and attention to details skills.Verbal and written communication skills.Hybrid Modality: 3 days at the office .
BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( ).
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.