Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
**Company Description**:
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish - and we're not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian
The **Experian Data Quality** **(EDQ)** North America Professional Services team is focused on helping our clients achieve successful outcomes through both the pre
- and post-sales phases of their technology investments.
**Experian Data Quality **is a fast growing, entrepreneurial organization created under the Experian Corporation. EDQ focuses on providing Data Quality Management Tools and Services utilized by some of the largest organizations in the world to help them effectively manage their data.
**Experian Data Quality** enables organizations to unlock the power of data. We focus on the quality of our clients' information so they can explore the meaningful ways they can use it. Whether optimizing data for better customer experiences or preparing data for improved business intelligence, we empower our clients to manage their data with confidence.
We have the data, expertise, and proven technology to help our customers quickly turn information into insight. We're investing in new, innovative solutions to power opportunities for our people, clients, and communities.
**What you'll be doing**
- Leverage EDQ's documentation to determine how to best proceed with a given issue.
- Engage with the customer and other support team members such as Account Managers to gain an understanding of the customer's environment, contract and goals. Responsible for updating customer information as needed.
- Attempt to resolve incidents or requests on first contact when possible prior to escalating
- Monitor and respond to support calls within required SLA.
- Evaluate issues by interpreting end-user's problem descriptions to determine resolution or best course of action.
- Identify problem trends and report to supervisor for further analysis.
- Other duties as required.
**Qualifications**:
- 1-3 Years of Desktop Support, Help-Desk, or IT related support
- BA degree or equivalent experience desired
- English Level B2
- Strong communication and interpersonal skills
- Microsoft Office proficiency
- Analytical skills
- Problem solving skills
- Organize and manage multiple tasks and priorities.
- Able to work non-standard business hours as required
- Ability to resolve issues over the phone utilizing remote control tools.
- Communicate clearly and concisely, both orally and in writing.
- API Knowledge preferred
**Additional Information**:
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.