Company Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
The Solutions Performance Analyst provides service to clients by responding to requests for information, products or services
**Responsibilities**:
- Ongoing Solution Performance Monitoring publishing of high touch clients
- New Client implementation Performance Monitoring of all new client implementations
- Pilot/Proof of Concept Solution Performance Monitoring
- System Level Performance Monitoring against agreed upon client service level agreements
- Technical management of ad hoc and automated Solution Batch Processes
- Distribution of Technical Documentation (API, etc.) to client contacts
- Completion of production configuration documentation and hand-off to delivery
- Support solution validations process related to file transfer as well as the completion of required documentation
- Designs report layouts and compiles data from multiple resources to create customized reports for clients and internal personnel on an as needed basis
- Client overall status reporting to management
**Qualifications**:
- High School Diploma and/or Bachelor's degree in Business Administration or related fields
- 1-2 years Business Intelligence and/or Data Analysis Experience
- Excellent English written and oral communications skills (B2+, C1 level)
- Strong problem-solving skills
- Advanced organizational skills
- Strong PC/internet skills
- Data SQL experience a plus
- Microsoft Suite - Word, Excel, Visio & PowerPoint - Expert
- Ability to handle multiple tasks and priorities
- Must be able to clear the company's pre-employment screening
Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.
We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected!