Tech Support / Customer Service Agent

Job Description:Essential Job Functions:• Execute business process transactions, ensuring accuracy and adherence to established procedures.• Collaborate with senior analysts, managers, and other team members.• Assist in process improvement projects and data analysis.• Support the team in identifying process bottlenecks and maintaining quality standards.• Ensure compliance with established quality and procedural guidelines.• Contribute to updating and documenting process procedures.• Work with the team to achieve performance targets and quality standards.• Participate in training and development programs.Basic Qualifications:• Bachelor's degree in a relevant field or equivalent combination of education and experience• Typically, 1+ years of relevant work experience• Proven experience in business process transactions• Proficiencies in business process management and optimization• A continuous learner that stays abreast with industry knowledge and technologyOther Qualifications:• Advanced degree in a relevant field a plus• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus