Sr Marketing Operations Manager, Amazon Devices

6+ years of professional non-internship marketing experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience driving direction and alignment with cross-functional teams

Key job responsibilities
- Manage a team of merchandisers that will build standard onsite campaigns and detail pages for Devices' Events, homepage marketing campaigns, new product launches, evergreen campaigns, and other marketing initiatives that arise.
- Continually evolve team scope by identifying new marketing tasks this team could own, and build the infrastructure to execute perfectly.
- Become an expert on marketing build tasks so that you can support execution as needed and help team troubleshoot when they encounter issues.
- Serve as the key point of contact in Costa Rica to manage in-country team logistics — such as setting up time sheets and planning around local holidays — and communicating with management about them as needed.
- Proactively offer recommendations to strengthen MBA's standard operating procedures (SOPs) as the team develops expertise in different marketing tasks.
- Manage work back schedules to ensure that all deliverables are met according to the timelines required, and escalate blockers or capacity bottlenecks to management as they appear.
- Report to leadership on team performance, and build plans to continuously improve KPIs.
- Own retrospectives and deep dives focused on improving marketing build processes.
- Manage team members' performance, including cultivating superpowers and coaching through growth areas.

About the team
The Devices Marketing Builders and Automation team (MBA) is the marketing operations Center of Excellence for Amazon Devices. We are the builders of the online customer-facing content for our 20 product lines and the first line of defense against defects and errors across our product detail pages in the US, Mexico, and Canada. We strive to deliver a high CX by executing perfectly, while creating ongoing scale for Devices through continuous process improvement and automation.

Heredia, H, CRI
- Experience working with multiple groups of stakeholders
- Experience in e-commerce, digital products or entertainment industries