3+ years of digital advertising and client facing roles experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
Are you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners? Join us as a Senior Account Manager at Amazon International Seller Services (ISS).
Our mission is to make Sellers successful on Amazon. Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. ISS helps independent sellers to grow and expand domestically and globally by creating the best tools to help sellers extend their catalog to multiple marketplaces, maximize their ROI by enrolling products in the right programs (e.g. Fulfilled by Amazon), and provide solutions to start selling in new markets.
Our team in Costa Rica provides Sellers the necessary support to discover and take advantage of these tools, primarily around Catalog optimization and expansion, global expansion, and program adoption (e.g. Fulfilled by Amazon), and to gather feedback to improve the experience even further.
Key job responsibilities
- Interact with sellers and account managers championing the needs of our products.
- Supporting the growth of the Sellers' business by adding selection and programs, and focusing in seller insights and feedback to further improve our products.
- Supporting key improvement initiatives and projects: drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
- Working with Sellers to improve operational aspects of their business in providing a great consumer experience
- Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
- Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets
A day in the life
On a day-to-day basis you will be interacting with sellers and/or Amazon Account Managers via call and mail to capture feedback of our products, promote adoption and ensure our user experience is constantly improving. Additionally, you may collaborate to the team's strategic alignment, proposing new features and innovations thus ensuring our team is responding to the market trends.
About the team
San Jose, CRI
- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
