Solutions Reliability Engineer, Selling Partner

2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Experience working with REST API based services
- Experience with REST web services, XML, JSON
- Experience using SQL-based relational databases

Are you passionate about managing the development, testing and support processes in a rapid software development life cycle? Automating DevOPs & Testing Tasks? Solving operational and reliability problems?

Key job responsibilities
- Have the ability to learn technical concepts quickly with a strong sense of urgency
- Have enthusiasm for working in a fast paced, rapidly changing environment
- Be a creative problem solver, who is passionate about innovation and customer experience
- Have a diverse background in related AWS technologies
- Have strong written and oral communication skills
- Can deal with ambiguity; work with minimum supervision

A day in the life
- Dive Deep troubleshooting, diagnosing, and resolving problems across various technologies to perform root cause analysis
- Create and update engineering or customer-facing documentation
- Develop runbooks, or build tools, used by customers or other Support Team members
- Identify customer pain points, raising concerns with engineering, to implement support improvement opportunities
- Completing projects to improve API solutions reliability

About the team
Solutions Reliability Engineering SRE provides proactive quality focused responsibilities for our data products and to ensure customer confidence in our SP-API (Selling Partner API) developer experience.
- Are you thrilled about automating repetitive technical tasks?
- Are you passionate about solving and complex technical problems and performing root cause analysis?
- If you are someone who enjoys innovating, solving hard problems and working on the cutting edge of technology, come join our DS&S team!

San Jose, SJ, CRI
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience using Git
- Knowledge of IT Support processes and SLA management
- Knowledge of OpenAPI specification and tools
- Automating DevOps tasks including CI/CD, infrastructure management, software testing, and production monitoring