**Req ID**: 286345
We are currently seeking a Service Now Architect to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).
**Position overview**
ServiceNow Technical Architects bring their deep understanding of system and software architecture to design complex solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding
ServiceNow Technical Architects work on dynamic teams to deliver the most challenging and complex solutions on the ServiceNow platform. Looking for someone who will build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. You will attend and contribute to discussions within workshops, meetings, and conduct calls with customers independently. This role performs system administration support clients, including but not limited to: form configuration, simple scripting, Service Catalog configuration, and Custom Homepages, Dashboards, etc. Have a love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.
**Position's General Duties and Tasks**:
- Work with other Engineering and Operations teams to complete large projects.
- Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
- Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency and quality
- Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
- Lead sprint planning and review meetings, ensure the technical team follows the NTT methodology, and drive towards successful project completion
- Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
- Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning effortsAssist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
- Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
**Qualifications**
- 5+ years of hands on ServiceNow experience
- 5+ years ITAM experience
**Nice to have**:
- ServiceNow Certified System Administrator Certification
- ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM, SPM, WSD, CSM, ITOM, HRSD, GRC, IRM, ITSM, Service Portal (UX Deign), etc.
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.