**Senior Specialist, Settlement Operations **- Santa Ana, Costa Rica**
Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes?
Are you ready to take on senior responsibilities in a truly global environment?
Join Western Union as a Senior Specialist, Settlement Operations.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 people spanning 200 countries and territories.
We believe when money moves, better things happen.
**Better starts and ends with the customer**
You'll be responsible to performs complex settlement operations tasks, ensuring the daily / monthly operational KPIs are met, provides high quality and timely support to complex requests of the agents and business partners, participates in the projects related to settlement operations, identifies, and initiates constant improvements of the settlement operation processes, ensures the controls of the processes comply with the rules and regulations of the company.
You will communicate with Stakeholders to find, fix and Solve queries as well as responsible for escalating issues and follow-up with management as necessary.
You need to comply with Western Union Internal policies and applicable regulatory and financial reporting requirements.
You will need to have 5+ years of relevant working experience preferably from Finance background in accounting activities like account reconciliations, accounting operations, financial reporting, and analysis.
You need to have experience supporting and testing projects.
You must be Intermediate to advanced Excel skills and high
- sense of urgency, proactivity, teamwork, and communication skills.
Excellent analytical skills and ability to identify and resolve problems, and strong written and verbal communication skills required.
It would be preferred knowledge in Power BI.
**Join us, and let's move money for better**
We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.