**Senior Specialist, Settlement Operations - Santa Ana, Costa Rica**
Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes?
Are you ready to take on senior responsibilities in a truly global environment?
Join Western Union as a Senior Specialist, Settlement Operations.
**Western Union powers your pursuit.
**
We are looking for someone who would be part of the Settlement Operations team as an Senior Specialist, Settlement Operations in Western Union.
**Role Responsibilities**
- You'll be responsible to performs complex settlement operations tasks, ensuring the daily / monthly operational KPIs are met, provides high quality and timely support to complex requests of the agents and business partners, participates in the projects related to settlement operations, identifies, and initiates constant improvements of the settlement operation processes, ensures the controls of the processes comply with the rules and regulations of the company.
**Role Requirements**
- You need to have 2-3 years in Payment, Accounts Receivables, Accounts Payable, Settlement Operations, Finance, Banking sectors / areas.
- You will need to have studies in Accounting, Administration, Business, Finance, Computer Science, Communication or similar education Bachelor or Higher Education.
- Microsoft Office, Project Management, Automation tool certification is an advantage.
- You have knowledge in the daily / Monthly complex settlement operation tasks and also you will have participation in projects and improvement of the processes.
**We make financial services accessible to humans everywhere.
Join us for what's next.
**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
**Our hybrid work model**
Western Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.
LI-Hybrid