Work Flexibility: HybridWho we Want:Analytical problem solvers.
People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Collaborative partners.
People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.Dedicated achievers.
People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.Detail-oriented process improvers.
Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.What you will do: The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker's newly created Costa Rica Shared Service Center.This is a Shared Services role related to standing up the Finance One optimization program.Essential duties & responsibilities:Effectively manage a worklist comprised by the most complex accounts in the portfolioWhen needed, take on complex reporting and month-end reconciliation responsibilitiesEffectively contact all the customers in the assigned portfolio to ensure payment as per termsPromptly log and follow-through on any disputed balances, so that they are resolved and paidAs needed, provide information for reports on delinquent accountsProactively escalate to Management, Credit and Internal Partners accounts in delinquencyPromote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departmentsPerform reconciliation of accounts to resolve problemsIdentify, recognize and address red flags before they become problemsProactively and timely escalate large collection or reconciliation issuesWork with other Invoice to Cash teams to help resolve operational issues and improve processesMaintain documentation on transactions to facilitate the review and audit of books and recordsComply with all internal control procedures to ensure accurate financial records.Performs other related work as assigned by managementEducation & special trainings:Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related fieldAdequate use of the MS Office Suite; advanced Excel is requiredC1 level English; other languages are a plusRelevant experience on SAP and Oracle; GETPAID is a big plusQualifications & experience:3 to 5 years of relevant working experience in Business-to-Business collectionsRelevant experience in Finance Shared Services Centers, preferably in American or Multinational companiesTravel Percentage: None
