Senior Collections Analyst

As a senior collections analyst, you will manage collection efforts for assigned portfolios of accounts, conduct detailed research, queries, reconciliation and analysis required to resolve all nonpayment or account disputes. Process payments from customers and produce account status reports for management review.

**What you'll do**
- Manage collection efforts for assigned portfolio of accounts
- Conduct detailed research, queries, reconciliation, and analysis required to resolve all nonpayment
- Resolve dispute matters, review refunds, and process account adjustments
- Produce account status reports for management review
- Develop solutions and implement action plans to resolve delinquencies in a timely and effective manner
- Responsible for monitoring and maintaining assigned accounts, customer calls, and small balance write-offs

**What experience you need**
- English B2/C1
- 3-5 years experience in AP, AR or GL
- 1 year collections experience
- University student or graduate; preferably in Business Administration, Finances, Accounting, or related fields

**What could set you apart**
- Salesforce - Oracle experienced
- University student or graduate; preferably in Business Administration, Finances, Accounting, or related fields
- Experience in the migration process
- Cares and watches over the group's objectives and results
- Be a mentor to other collectors
- Performs tasks according to established procedures with process improvement capability