Senior Collections Analyst

**SENIOR COLLECTIONS ANALYST**:
Our team in **Heredia** currently has an opening for a **Senior Collections Analyst**

>

**YOUR ROLE & RESPONSIBILITIES**:
Role purpose:
Execute collection activities efficiently and effectively in compliance with company policies and procedures.
Ensure collection of missed or outstanding payments from clients are minimized.

Key activities
& responsibilities:
Responsible for the cash collection of a designated customer portfolio using dedicated software/ systems and resolve billing disputes in a manner that is fair and timely.
Focus on managing portfolio of receivable accounts and ensure aged balances remain within the set business targets.
Update bad debts provision, prepare analysis on debts and monitor account performance.
Prepare reconciliation of accounts and resolve discrepancies which arise.
Prepare scheduled /ad hoc financial analysis reports.
Adhere to agreed service levels, company policies and procedures.
Resolve operational issues and escalate to supervisor, where necessary.

Required competencies:
Strong team player
Familiar with Microsoft Office or equivalent tools
Good verbal and written communication skills in English and French(C1 level).

**YOUR PROFILE**:
Required experience:
2 - 4 years of work experience.
Industry or shared services experience is an added advantage.

Performance indicators:
Collection rate.
Unallocated receipts.
Customer satisfaction.
Cycle time to process.

**OUR OFFER**:
>

**INTERESTED?**: