Descripción del empleo Acerca del rol Las principales responsabilidades de este rol son brindar servicio a los clientes a través del trabajo de asesoría y detección de oportunidades, respondiendo en tiempo y calidad a las solicitudes y con un análisis profundo de las variables estratégicas para el negocio.
Somos los encargados de garantizar la satisfacción del cliente a través del cumplimiento de planes de servicio analítico especializado a las necesidades de nuestro cliente.
Responsabilidades Colaborar en el análisis e interpretación de la información de los servicios que NielsenIQ brinda al Cliente.
Revisar las bases de datos enviadas por producción para rechazar o aprobar su liberación.
Llevar el control del modelo de servicio de las cuentas de nuestros retailers.
Preparar órdenes de trabajo (job orders).
Contacto continuo con cliente interno y externo.
Seguimiento a las solicitudes de servicio de los clientes.
Asesorar a los clientes en temas de investigación de mercado para facilitarles la toma de decisiones.
Realizar presentaciones e informes dirigidos a cumplir con los objetivos establecidos con el cliente.
Ejecutar actividades relacionadas con proyectos especiales para facilitar el desarrollo de nuevos productos y procesos que satisfagan las necesidades de la empresa y los clientes.
Desarrollo de materiales de "thought leadership" para elevar nuestro análisis y agregar valor al servicio dado a nuestros clientes y sus estrategias.
Garantizar la ejecución de los indicadores de calidad y servicio del área de Customer Success.
(QR Code, QBO's, NPS, Delivery tools KPI's, entre otros).
Requisitos Habilidades técnicas Grado en Administración, Ingeniería, Economía, Sistemas, Estadística o similar.
Experiencia: 6 meses y 1 año máximo en investigación de mercado, áreas de trade marketing, o trabajando con consultorías o agencias de investigación de mercado.
Nivel de Excel: intermedio.
Nivel de Inglés: intermedio.
Gestión de base de datos.
Manejo de herramientas de análisis y visualización de datos: Power BI (Básico-intermedio).
Habilidades blandas Fuertes habilidades analíticas.
Sólidas habilidades de pensamiento matemático, estadístico y numérico.
Habilidades comerciales y de comunicación efectiva.
*Deseable: Tableau, Python, R, Access, Desarrollo de Macros, VBA.
Información adicional ¿Qué más hay para ti?
Paquete de compensación integral Ambiente de trabajo flexible Modelo de trabajo híbrido Desarrollo de carrera adaptado a los roles de NielsenIQ Acceso a contenido de aprendizaje y comunidades sociales NIQ Programas de mentores ..... ¡y mucho más!
Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
