**SMASH, Who we are?**
We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.
- We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are looking for as their professional next step.
- We aim to find the perfect match. As agents, we make sure to pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent, fast.
- We purposefully move away from the "contractor" or "outsourcing" type of relationship. Our clients don't want contractors or "just a service." Neither does our talent.
**Our Benefits**
- Work from Home
- English Academy for Employees and Relative
- Business Skills Coach - Certifications
- Discounts with Tech Universities
- Events and additional Perks
**Responsibilities**:
- Create and embody a culture of "customer-first" in approaching user and business problems, with demonstrated success having shipping experiential products.
- Develop a strong vision and product strategy for our new experience-based services platform.
- Own all parts of the product - from vision and strategy to yearly roadmaps to executing on set goals.
- Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible.
- Write clear and concise product documents to get buy-in and receive investment to build.
- Work closely with cross-functional teams of designers, engineers, program, and QA to ensure high-quality delivery against product roadmap.
- Build and maintain relationships across Vivint at a variety of levels from PM to Executive level.
- Monitor product performance and proactively identify opportunities for product improvements.
- Identify opportunities for customer testing and drive execution while measuring and reporting results.
- Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch.
**Required Skills**:
- Independent in setting a vision, and roadmap, and making decisions along the way, yet deliberate in cascading decisions in all directions (peers, leaders, team members).
- Experience in developing, launching, and analyzing customer research activities and initiatives.
- Lead by influence on the product team and across the organization.
- Inspire our team and convince leadership to rally behind your vision.
- Develop and drive towards specific goals and KPIs.
- Demonstrated ability to multi-task and manage priorities, including multiple products.
- Proven ability to work under pressure to meet deadlines.
- Ability to communicate across levels of the organization and departments in writing, orally, and interpersonal.
- Mentor and help develop product managers throughout the organization.
- Decisive and able to eloquently defend your decisions.
- Required Education/Experience:
- Relevant work experience with defining and delivering multiple consumer software products and services.
- Demonstrates deep commitment to solving customer problems and empathy for the consumer.
- Has managed subscription-based consumer software products that are deployed at a scale greater than 1M weekly active users.
- Well-versed in the technical aspects of building software.
- Extreme comfort in creating structure out of ambiguous problems and works well with others to support shared goals.
- Ability to learn quickly.
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