Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.Who We're Looking ForThe Sales Process Administrator will work closely with Sales and multiple teams within the organization to drive deals through the automated Opportunity-to-Cash system in order to help keep the sales process moving forward. In this role you will provide insights that help to drive enhancements in the Opportunity-to-Cash process and increase sales velocity to improve operational efficiencies for a more simplified experience.Some of What You'll DoScope of the Role:- Direct Reports: This is an individual contributor role with no direct reportsKey ResponsibilitiesSales system process administration - 70 %- Help to reduce cycle time of a deal from opportunity to execution- Generate reports and actively monitor deals, including non-standard ones, in the system; notify stakeholders in order to avoid or resolve delays- Complete administrative tasks in the system such as termination requests, generating new billing IDs- Help drive deal closure through proactive support, guidance, and effective communication to the sales team- Provide assistance and troubleshoot to resolve open issues for the sales team, including pre-sales through post-sales activities, associated with the automated Opportunity-to-Cash system, on an as needed basis- Be the point of contact for internal deal resolution on behalf of the sales organizationProcess improvement and education - 30 %- Gather sales and cross-functional feedback to assist in continuous improvement and enhancement of business processes to drive efficiency across sales team- Help to train and educate the Sales team on processes and constructs- Evolve and improve Deal Desk business practices (including tools, templates and processes) to increase efficiency of Sales and the Deal DeskExperience, Education, and Certifications:- Bachelor's Degree or equivalent work experience- Sales or Sales Support experience preferredAdditional Requirements:- Strong verbal and written communication skills- Ability to manage multiple priorities based on changing business needs- Ability to work in a team-based, fast-paced environment- Analytical, problem-solving and organizational skills to interpret a situation and move towards solution recommendation- Ability to maintain a customer-centric attitude and work well in a collaborative, fast-paced environment- #LI-HybridWhy You Should Join UsJoin us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.Know someone at Syniverse?
