**About Quark Expeditions®**
Embark on a journey with the pioneers of polar adventure travel since 1991. Quark Expeditions® stands as the outstanding leader, boasting an illustrious history of groundbreaking achievements in polar exploration. From traversing the Northeast Passage with intrepid adventurers to venturing to the far reaches of Antarctica, Quark has consistently pushed boundaries, redefining the possibilities of polar travel. Our diverse fleet of passenger vessels and unparalleled range of polar itineraries set us apart as the foremost adventure company in the world.
**The Opportunity Awaits!**:
As a Polar Travel Sales Advisor at Quark Expeditions®, you'll immerse yourself in a dynamic sales culture, showcasing your prowess in prospecting, upselling, and cross-selling to our esteemed clientele. Your mission? Drive results against targets, elevating our top-line growth while delivering outstanding customer service that goes above and beyond. Collaborating closely with our Global Customer Services team, you'll play a pivotal role in curating unforgettable experiences for travelers worldwide.
**Responsibilities**:
- Meet and exceed monthly sales targets while prioritizing outstanding customer service.
- Convert sales leads promptly and adeptly, adhering to standard operating procedures.
- Maximize revenue through upselling and cross-selling our diverse product offerings.
- Initiate outbound relationship calls to travel agents and prospect lists, fostering valuable connections.
- Engage with travelers to discern their unique needs, ensuring each journey is perfectly tailored.
- Navigate the sales process seamlessly, adhering to established frameworks and processes.
- Provide post-sales support via phone and live chat, ensuring a smooth customer journey.
**Skills and Experience**:
- Minimum of 3 years of frontline sales experience in a revenue-driven environment, preferably within travel or sales.
- Proficiency in both French and English.
- A proactive approach to customer interactions, demonstrating initiative and expertise.
- Exceptional communication skills in English, both verbal and written.
- Flexibility to work varying shifts, including weekends and holidays.
- Proficiency in computer programs, with experience in reservation systems and CRM tools preferred.
- Strong organizational and time management abilities.
- Proven track record of cross-selling to customers.
- Resilient with a passion for sales, customer service, and travel.
- Growth mindset with a commitment to continuous learning.
**Employee Benefits**:
- Competitive salary with attractive commissions.
- Health benefits.
- Paid time off.
- Discounts on travel with Quark and subsidiaries.
- Familiarization trip to the polar regions aboard our innovative cruise ships.
We believe people are happier and perform best when they can be their true selves, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
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