**Retirement Specialist - NWPS**-**2401774**
**Description**
**Job Summary**
Under limited supervision uses specialized knowledge and skill obtained through experience, specialized training or certification to serve as a resource for administration of a select group of qualified retirement and health reimbursement plans, which may include all aspects of plan design, overseeing day to day administration, Trust Accounting, participant notices, and plan documents.
**Essential Duties and Responsibilities**
- Assist to manage a select group of Defined Contribution Retirement and Health Reimbursement Plans
- Oversee day to day administration, compliance documents and notices, and annual audits
- Assist to manage retirement plan cash flow
- Monitor and process daily transactions and data collection, including Loan, Distribution, Contributions, and Enrollment transactions.
- Handle benefit payment requests with accuracy
- Explain retirement plan features with clients and their employees
- Handle Health Reimbursement claim review, approval and payment processing.
- Perform project tasks independently
- Anticipate client needs and formulate solutions to client issues
- Prepare and review deliverables for accuracy and quality
**Qualifications**
**Knowledge of**
- Excellent problem solving including an ability to independently research and determine strategies to solve client needs
- Knowledge of the Microsoft Office products
- Knowledge of Salesforce, OMNI, and WEX Cloud (not required but prefer)
**Skill in**
- Excellent customer service skills
- Communicating effectively, both orally and in writing
**Ability to**
- Ability to multi-task and meet deadlines
- Capability to learn new systems and processes
- Able to prioritize, work independently and drive tasks to completion
- Proactive customer service mentality
- Ability to handle multiple ongoing projects
**Education/Previous Experience**
- Bachelor's degree, preferable in Mathematics, Accounting, Economics, Finance, Computer Science, or other technical majors and a minimum of three (3) to four (4) years of experience, preferably client facing and in the retirement industry.
or
- Any equivalent combination of experience, education, and/or training approved by Human Resources.
**Licenses/Certifications**
- N/A
**Travel**
- None required
**Compensation**
- $70,000 - $85,000
- Competitive benefits package
**_ About NWPS:_**
- Acquired by Raymond James on December 24, 2020, NWPS Holdings, Inc. and its wholly-owned subsidiaries doing business as NWPS and Northwest Plan Services provide retirement plan administration services, recordkeeping, consulting, actuarial, compliance and participant services._ _Based in Seattle, Washington, NWPS provides high-quality service to benefit plan sponsors, participants and advisors and is committed to serving its clients. NWPS has over 1,100 clients nation-wide with over 417,000 plan participants and over $44 billion of assets under administration._
**_ About Raymond James:_**
- Founded in 1962 and a public company since 1983, Raymond James Financial, Inc. is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. The firm's stock is traded on the New York Stock Exchange (RJF)._
- Through its three broker/dealer subsidiaries, Raymond James Financial has approximately 8,600 financial advisors throughout the United States, Canada and overseas. Total client assets are $1.22 trillion._
- Raymond James has been recognized nationally for its community support and corporate philanthropy. The company has been ranked as one of the best in the country in customer service, as a great place to work and as a national leader in support of the arts._
**Raymond James Guiding Behaviors**
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
**Job** Administrative & Support Services
**Primary Location** US-CA-San Jose-San Jose