**SMASH, Who we are?**We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.- We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are looking for as their professional next step.- We aim to find the perfect match. As agents, we make sure to pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent, fast.- We purposefully move away from the "contractor" or "outsourcing" type of relationship. Our clients don't want contractors or "just a service." Neither does our talent.**Our Benefits**- Work from Home- English Academy for Employees and Relative- Business Skills Coach - Certifications- Discounts with Tech Universities- Events and additional Perks**Responsibilities**:- Create and embody a culture of "customer-first" in approaching user and business problems, with demonstrated success having shipping experiential products.- Develop a strong vision and product strategy for our new experience-based services platform.- Own all parts of the product - from vision and strategy to yearly roadmaps to executing on set goals.- Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible.- Write clear and concise product documents to get buy-in and receive investment to build.- Work closely with cross-functional teams of designers, engineers, program, and QA to ensure high-quality delivery against product roadmap.- Build and maintain relationships across Vivint at a variety of levels from PM to Executive level.- Monitor product performance and proactively identify opportunities for product improvements.- Identify opportunities for customer testing and drive execution while measuring and reporting results.- Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch.**Required Skills**:- Independent in setting a vision, and roadmap, and making decisions along the way, yet deliberate in cascading decisions in all directions (peers, leaders, team members).- Experience in developing, launching, and analyzing customer research activities and initiatives.- Lead by influence on the product team and across the organization.- Inspire our team and convince leadership to rally behind your vision.- Develop and drive towards specific goals and KPIs.- Demonstrated ability to multi-task and manage priorities, including multiple products.- Proven ability to work under pressure to meet deadlines.- Ability to communicate across levels of the organization and departments in writing, orally, and interpersonal.- Mentor and help develop product managers throughout the organization.- Decisive and able to eloquently defend your decisions.- Required Education/Experience:- Relevant work experience with defining and delivering multiple consumer software products and services.- Demonstrates deep commitment to solving customer problems and empathy for the consumer.- Has managed subscription-based consumer software products that are deployed at a scale greater than 1M weekly active users.- Well-versed in the technical aspects of building software.- Extreme comfort in creating structure out of ambiguous problems and works well with others to support shared goals.- Ability to learn quickly.J07MPkmW8D
