**Network Engineer Palo Alto Networks** The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network security knowledge to resolve the problem
**Responsibilities**
- Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
- Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
- Use extensive knowledge of the OSI model and how data packets move in the network to troubleshoot VLAN's use ARP tables to verify L2/L3 mapping and MAC to IP interfaces
- Initiate ping and trace routes; analyze TCP headers; 3 way handshakes; sequence numbers; buffer capacity; Work from CLI; GUI and/or CMD prompt interface to resolve customer issues
**Skills Required**:
- BA degree or equivalent is desired
- Desired knowledge in Cybersecurity
- High School Diploma as a Minimum
- CCNA or equivalent required; CCNP or other certifications are desired
- 1 - 2 years of help desk experience in a call center environment (or equivalent)
- Knowledge of MPLS BGP OSPF LSA status Peering start states and packet trace
- Willingness/ability to work overtime to support customers
- Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating; complicated IT problems
- Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail
**Knowledge in**:
- UDP and TCP (Windowing, Flags, MSS, Sequence numbers, etc.)
- DNS/DHCP
- VLAN
- MAC (or CAM) Table
- ARP Table (Arp, Proxy Arp, Gratuitous Arp)
- PING
- Traceroute
- Subnetting
- OSI Model layers
- IPSec VPNs
- SSL
- General Routing (Administrative Distance, how routes are evaluated, etc.)
- OSPF (States, LSAs, etc.)
- BGP (Attributes and the difference between IBGP and EBGP)
- Firewall Stateful, NGFW, Initial Configuration
- NAT Types
- SPAN
- Link Aggregation
**Certificates Benefits and Perks**
- Excellent Job environment
- Good salaries and bonuses
- Career Progression through Career Aspiration Management Program
Pay: ¢1,200,000.00 - ¢1,500,000.00 per month
Application Question(s):
- Do you have an advanced English level B2+ or higher?
- Have you ever worked in Cybersecurity ?
- Are you able to work 100% on-site from Ultralag Lagunilla Heredia building?
Application Deadline: 18/06/2024
