Who are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 0 list of fastest-growing American companies since 8.We are seeking a motivated technician for our Onboarding team. This role deploys technical configurations for new and existing customers and owns their onboarding experience with Smarsh.Must have a fundamental knowledge and understanding of mobile devices and communication channels.What will you do?Setup, configure, and provide documentation for hosted servicesAbility to provide phone and email configuration support for hosted servicesAbility to troubleshoot and/or implement complex email migrationsPre-sales and sales technical questions as they arise in relation to integration with services providedCommitted to providing customer service that makes both internal and external customers feel welcome, important, and appreciatedAbility to preserve confidentiality of informationAbility to work extended hours/days to meet clients' launch schedulesAccuracy and attention to detailAbility to organize, prioritize, and work on a variety of tasks/projects for multiple clientsAbility to work within strict time frames and resolute deadlinesSend product/services information to client(s) upon request.Wht will you bring?Curiosity, critical thinking, and problem solvingExcellent written and verbal English communication skillsWillingness to learn & adapt to new technologiesProfessional demeanor and strong work ethicStrong attention to detailPatience and desire to help others1+ Years in a recent software environment assisting end users via phone and emailProficient in MS Office (Word, Excel, PowerPoint, Visio)Salesforce experience a plus¢1,, - ¢1,, a monthThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.Local cost of living assessments are done for each new hire at the time of offer.About our cultureSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
