Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!
The Managing Coach, Operations is responsible for the overall performance and budget of their client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
- Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI's)
- Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
- Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
- Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
- Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
- Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
Education
- North America - Minimum High School Diploma or equivalent is required_
- Philippines - Minimum of 2 years post-secondary or equivalent is required_
- Costa Rica - No Minimum requirement_
- United Kingdom - No Minimum requirement_
T_rinidad & Tobago - Minimum 3 CSEC passes_
- English is compulsory in all locations_
Experience
- Previous experience in an Team Leader position is required_
- Previous experience in a leadership or managerial role required_
- Certificates/Licenses:
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_