Bachelor's Degree
- 4+ Years of People Management Experience
- 3+ years' experience hiring, leading and developing top talent
- Proficient on English Language (Written and spoken)
- Experience providing technology project leadership to Enterprise / Large Enterprise customers
- Knowledge of the Procure-to-Pay cycle, ERP systems and integration capabilities across all integration types
- Proven experience improving and creating new processes and structure to achieve goals
- Experience in diverse aspects of Professional Services, working directly with Customers
Come be a part of a rapidly expanding $25 billion-dollar global business.
At Amazon Business, we set out every day to innovate and disrupt the status quo.
We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying.
Bring your insight, imagination and a healthy disregard for the impossible.
Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Amazon Business (AB) is one of Amazon's fastest growing businesses and a top, strategic opportunity to innovate on behalf of a new B2B Customer segment.
Launched in the US in 2015 and now live in 9 countries, Amazon Business serves 55 Fortune 100 companies, 80% of the biggest US healthcare and educational systems, 40% of the top 100 US local governments, 80% of all cities in India, 60K+ government and educational organizations in Europe, and 90% of Japanese universities.
As a Professional Services Implementation Manager you will oversee a portion of the Amazon Business Professional Services organization, the SJO Implementation team.
The Implementation team helps organizations transform how they view and manage their procurement by utilizing innovative Amazon Business (AB) features.
They work with executives, procurement and finance leadership to include Amazon Business as a key part of purchasing strategies, tools, and processes.
They are experts in AB solutions and they structure programs that incorporate AB into existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs.
This role will be based in San Jose, Costa Rica (SJO).
Key job responsibilities
- People Management; Leads and develops a team of Customer Success Managers; responsible for customer Amazon Business implementations
- Assist in creating Amazon Business Professional Services' annual planning deliverables and reporting.
- Optimize implementation team execution including personnel assignment, project scheduling, and timely deliver.
- Critically evaluate and improve Professional Service processes with a goal to reduce unproductive time and improve customer project impact.
- Design Voice of the Customer mechanisms to influence product roadmap.
- Lead the strategic direction of new initiatives to grow the impact of Professional Services.
- Maintain strategic alignment with internal teams, especially sales teams.
- Deep knowledge of procurement and source to pay processes and solutions
- Experience developing implementation delivery methodologies