Coordinate all customs related activities ensuring swift release of packages and boxes being held or cleared by regulatory agencies and acting as liaison between company, customers, and regulatory agencies
Contact and communicate international documentation requirements to customers whose shipments are in FedEx system and whose documentation is incomplete, incorrect, or otherwise deficient. Coordinates with internal FedEx departments concerning shipments held because of incomplete/incorrect duties, taxes, or general information because completion or correction of said documentation expedites shipments. Ensures FedEx full compliance with local export/import laws and corporate policies, norms, procedures, and rules while maintaining updated documentation. Audits and tracks regulatory agency procedures in conjunction with broker invoices for reimbursable services/expenses to ensure payments are kept current and avoid delinquency fees, penalties, and/or refusal of such agencies to work with FedEx. Coordinates with International desk and FedEx contract broker concerning shipments held by other U.S. and local agencies to obtain release of shipments to destination. Acts as liaison between station personnel and FedEx broker in processing export/import shipments. Establish and maintain a good working relationship with customers, brokers, and government agencies.
Knowledge of local import/export laws and regulations. Excellent analytical, human relations and communication skills. Computer literate. Fluent in English. Language: Proficiency in English. Associate Degree/equivalent. Four years professional experience in international shipping/documentation requirements
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune's World Most Admired Companies (14th)
- 2019 Fortune's Best Places to Work (15th)
- 2019 Forbes's One of the "Best Employers for Diversity"
- 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.