Minimum 5 years of experience working in relevant industries such as law, customer service, investigations, risk, compliance, project management, etc.
- Bachelor's degree or equivalent experience.
- Exceptional written and verbal communication skills - able to write, clearly and succinctly including correction of error (COE) and investigation reports for senior leadership and executive audiences
- Exceptional bias for action, willing to move quickly and decisively to resolve an incident.
- Strong critical thinker with the vision to work both tactically and strategically.
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
- Excellent cross group collaboration skills.
Job summary
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers.
To deliver on this reputation for trust the Discovery Experience team is tasked with identifying and preventing abuse for our customers and brand owners worldwide.
Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
**Responsibilities**:
- Mange a group of L4 Risk Specialists, in charge of identifying and preventing abuse for our customers and brand owners worldwide.
Span ranging from 15-20 L4 Risk Specialists.
- Provide leadership and administrative support to their team and manage them to achieve targets, process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
- Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
- Recruit top-quality Risk Specialists.
Manager will be involved in screening, interviewing and extending offers.
- Share ideas with Management that positively influence the vision for the group by using their exposure to team's technical or business areas, their understanding of Amazon's marketplace, trends and abuse issues impacting the industry.
- Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
This will entail attending key stakeholder meetings, delivering prompt metrics and results, participating in key initiatives, and familiarizing the team with all of the various process and abuse vector specifics known to the organization.
- Provide focused feedback loops for Risk Specialists based on crisp performance and quality data.
Reward strong performers and manage out weak ones.
This will include coaching, providing adequate training materials and delivery, identifying and taking advantage of opportunities for growth, cross-training on various abuse vectors, and assessing the individual talent and contributions of the team members.
- Analyze the key levers of the business to identify trends and proactively take action to improve efficiency.
- Work with software teams to articulate and prioritize feature needs for tool sets.
- Experience working in risk, fraud or compliance organizations.
- High level of integrity and discretion to handle confidential information.
- Strong enthusiasm to provide superb customer service to the leadership team and other key stakeholders
- Proven ability to bring clarity to ambiguous situation
- Intermediate to advanced Excel skills
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases