Loan Processor (Back Office)

The Loan Processor will be responsible for providing high-quality customer service assistance when responding to emails and loan applications from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing all compliance regulations. The role requires 100% working from the office.

Responsibilities
• Give excellent customer service by opening customer applications, reviewing them for completeness.
• Review and evaluate client's financial documents and research financial history.
• Calculate income for Underwriting submission.
• Collaborate with Underwriters to process loan applications in an expedited fashion.
• Adhere to work schedule, assigned daily duties, and work activities.
• Attend all mandatory training and meetings.
• Ensure compliance with company policies and regulatory requirements.

Skills and Experience
• English – Spanish Language (Oral and writing 80 % or higher), (B2+ or above).
• Must have a high school diploma.
• 1 year of experience in Customer Service, back office field.
• A genuine interest in working with and helping customers.
• Must be detail oriented.
• Good presentation and a polite, tactful and friendly character.
• Availability to work 5-day schedule with days off during the week.
• Financial background is a plus.