Level 1-2 Help Desk Technician

About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients.We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.Position Overview: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join our team.You will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure.You'll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.If you are passionate about technology, enjoy working in the field, and thrive in a fast-paced environment, we'd love to hear from you!Apply now and become part of the IT Link Now family.Requirements Responsibilities: Provide exceptional technical support to clients.Troubleshoot hardware and software issues promptly.Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.Collaborate with other team members to resolve complex technical problems.Conduct regular system maintenance and updates.Document all service activities accurately.Ensure compliance with security protocols and best practices.Qualifications: English/Spanish Proficiency High school diploma or equivalent.Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others) Proven experience in IT support, preferably in an MSP environment.Strong knowledge of Windows operating systems, hardware, and networking.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team.Benefits Perks: Competitive salary based on experience.Health benefits Professional development opportunities.Collaborative and supportive work environment.Opportunities for growth within the company.