**Information Technology**
**Location**
- Barreal de Heredia, Costa Rica***
Job Title:
Lead Network Engineer
**Job Description**:
Job Description Summary
Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you!
If you have an interest in improving business performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Does working for a company who invests in the future and is disruptive in the marketplace intrigue you?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
Within our Software Solutions team, you will be innovating and engineering cutting -edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn from new insights, and rapidly seize new opportunities! Our transformative solutions are powered by artificial intelligence, machine learning, learn from new insights, and rapidly seize new opportunities! Our transformative solutions are powered by artificial intelligence, machine learning, facial recognition, cloud solutions and Big Data analytics. You will utilize design thinking, secure engineering practices and lean agile methods to create unique intellectual property, and produce high quality, secure & intuitive solutions for clients across various industry sectors.
We're a remote-first company looking to hire the absolute best talent in the world.
- Reporting to the Group Manager, on our Global team, the Sr. Network Engineer will have 7+ years of experience in enterprise level networking, with a knowledge of both Private and Public Cloud interconnect via MPLS, Internet, VPN Tunnel and other networking technologies. Will work within a team of network engineers. Will also collaborate with other teams to design IVR and Telecom solutions and troubleshoot complex routing issues. You will work from home.
- Design and implement functional network infrastructure in both private and public cloud. (LAN, WLAN, WAN, AWS, and Voice networks)
- Expert with standard network tools such as WireShark, SolarWinds, etc.
- Resolve standard and escalated SolvNow network tickets
- Mentor other team members and address user needs
- Knowledge of network administration and architecture and experience troubleshooting
- Passionate about security and data protection.
- Configure and install software on routers, switches, load balancers, and other network devices.
- Monitor network performance and integrity and present suggestions for improvement.
- Resolve issues by troubleshooting cloud and local infrastructure.
- Work with hardware/software and multiple cloud vendors to implement/maintain networking solutions.
- Automate tasks and monitor their effectiveness.
- Oversee security measures (e.g., access authentication and disaster recovery)
- Communicate with users to resolve networking/connectivity issues.
- Maintain complete technical documentation in our Microsoft OneNote repository.
- Suggest improvements to network performance, capacity, and scalability.
- Assist Sales/Marketing with Architectural design strategies
**You have**:
- Experience in a network administrator role with Industry-related experience as a Senior Network Engineer.
- Several of the following Professional certifications: CCNP, CCDP, AWS Cloud Practitioner, Architect, Security, Genesys, Avaya, Nice
- Experience with VoIP and session border control (SBC) technologies.
- Expert with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution.
- In-depth understanding of communication protocols (OSI Model) and routing protocols (e.g. BGP, OSPF)
- Familiarity with access control models and network security
- Knowledge of coding languages for scripting automation tasks (e.g CLI, Python, Perl, and others)
- Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds, WireShark tools)
- Expert with network operating systems (JUNOS, Cisco IOS)
- Troubleshoot on live devices with packet sniffing tools
- Experience managing a team and mentoring junior members.
- BSc/BA in Computer Scie