KN Global Services HER - Air Logistics Team Lead | Produce Invoice Barreal de Heredia, Heredia, Costa Rica | Frachttransport und Kundenservice | Vollzeit | req120312 If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.
Your Role The Air Logistics Team Lead is responsible for managing team executing tasks.
In addition, the function includes the responsibility to ensure timely and efficient performance of the operators within the established quality standards.
Team Lead focus is on: performance and execution, improving efficiency and quality, optimization, problem solving, follow-up, people management and development.
Your Responsibilities + To provide leadership and direction to her/his team.
+ Management of respective BPA/BAM as well as responsibility to ensure correct system utilization within the respective team.
+ Review capacities for onboarding of new tasks with goal to minimize FTEs requirements, as per KN GS guidelines and hire new team members when necessary.
+ Initiate and actively participate in recruitment and selection process for respected team.
+ Provide efficient "learning on the job" training for the new team members.
+ To take ownership of processes and tasks performed within the team.
+ Regular and transparent team communication and alignment on all team matters.
+ To focus on continuous improvement of processes and controls with a goal of achieving the highest level of productivity, quality, and cost efficiency.
+ To seamlessly on-board new Processes in accordance to plan.
+ To closely cooperate with Process Owner/ Local KN office.
+ Managing and initiating technical setups and team member training requirements/needs.
+ Regular structured Customer interaction and reporting of: Performance, Quality, Challenges, improvement opportunities, and feedback on Country performance.
+ Assess and develop direct reports, identify high performers and outliers, and ensure robust succession plans are in place for the critical positions.
+ The schedule we offer: Monday to Friday 7:45am to 4:45pm 100% on-site Your Skills and Experiences + A career in logistics or related experience is desirable.
+ At least one year of experience on freight forwarder and/or billing.
+ At least one year of experience leading teams or in charge of personnel.
+ Lean Six Sigma Yellow/Green Belt Certification or similar.
+ Intermediate/Advanced English level – written and oral.
+ Intermediate Excel level.
+ Team work.
+ Goal oriented.
+ People skills.
+ Proactive.
+ Analytical skills.
+ Organized.
Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.