Job Summary:
The Jr Payment Application Representative is responsible for receiving, posting, and balancing cash, checks, EFTs, etc.(all transactions) posted within eCash throughout the work day.
**Responsibilities**:
- Post all payments and adjustments daily.
- Balance cash.
- Research and/or correct any other cash posting transactions needed.
- Post and balance batches to batch totals.
- Maintain required productivity and QA standards.
- Practice and adhere to the "Code of conduct" philosophy and "Mission and Value Statement" and all policies and procedures related to the Collections department.
- Oher duties as assigned.
Skills and Experience:
- English - Spanish Language (Oral and writing 85% or higher), (B2 or above).
- Must have a high school diploma or in progress to complete high school.
- At least 6 months of experience in Customer Service positions.
- The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
- A genuine interest in working with and helping customers.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
- Experience with Healthcare is a plus.
- Communication: communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
- Teamwork: able to work well in a team environment and adapt to change by offering support to others and continually prioritizing workload to ensure individual, team and departmental goals are met.
- Customer Orientation: establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
- Interpersonal skills: able to work effectively with other employees, patients and external parties.
- Policies & procedures: demonstrates knowledge and understanding of organizational policies, procedures and systems.
- basic skills: demonstrates ability to organize, perform and track multiple task accurately in short timeframes, have the ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to details and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
