**This is where you save and sustain lives**
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
**About Us**
Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.
**Your role at Baxter**
The person in this position needs to have enough knowledge of the Commercial Operations policies to answer all the inquiries under his/her responsibility. It is a requirement that the person must be organized, proactive and be able to work under pressure. Needs to have passion for operational productive work in a high-performance environment. The individual should have strong passion to innovate, eagerness to learn, sound judgement, perception capacity, ability to work under pressure and being "team" minded are essential. It is important for this person to develop good relations within the team. It's also required to have good communication and customer service skills, full command of the English language to provide the best support.
**Your team**
We develop quality products with the patient in mind, so our efforts are also patient-centric. That means you can be proud of our work and the value we provide to people every day.
As a large, multinational organization, you have the opportunity to expand your knowledge through collaboration with a variety of individuals, exposure to different facets of our portfolio, and a supportive leadership team that encourages ongoing development.
**What you'll be doing**
- Process and maintain multiple team mailboxes through Outlook.
- Properly and timely perform BAM Lookup Requests and Cross References.
- Execute ChOps Connections, Mass Maintenances and Deny/Process off error Lines.
- Provide outstanding Customer Service to all internal/external customers on Eligibility Mailbox.
- Keep an open communication (verbal and written) the Team Members as well with the leadership team.
- Support as backup for any other activity required in the team, based on previous training plans, by the Supervisor
- Creator and maintenance of SOP processes documentation and continuously provide updates based on research and experience and process changes.
- Liaison with Audit to provide support on internal and external audits requests and work preveniently on the SOX controls.
- Assists and Provides training to internal or external employees as needed.
- Keeps close monitor of the Metrics to ensure the KPIs are meet.
**What you'll bring**
- Technical School Degree or University Studies.
- Demonstration of key finance competencies and qualifications and typically 1 year of relevant experience with operations
- Fully bilingual (English / Spanish) as a requirement. B1 required.
- Excel proficiency (Intermediate/Advanced)
- Strong problem-solving skills
- Customer Focus
- Collaboration and Teamwork
**Reasonable Accommodations**
**Recruitment Fraud Notice**
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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