Its Support Associate Ii [Portuguese & English]

1+ years of experience in IT help-desk or desk-side environment
- Advanced written and spoken English level
- High School diploma
- Experience in Windows, Mac OS environments
- Proven ability to communicate with technical and non-technical staff
- Bachelor's degree in Computer science or IT related field.
- Advanced Linux systems administration skills / certification
- Microsoft MCSE, MCITP Systems Administrator (Active Directory)
- Cisco CCNA certification
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- Ability to manage high priority projects
- Proven ability to work successfully with limited supervision