It Support Specialist

**Responsibilities**:

- Set up workstations with computers and necessary peripheral devices (monitors, printers, etc.)
- Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Set up and deploy IT equipment for new employees.
- Address and resolve incoming tickets from users regarding hardware, software, and network issues.
- Assess recurring issues to create automated processes where possible.
- Ensure security and privacy of networks and computer systems.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Must be tech-savvy. Be willing to put users first and be patient while assisting them.
- Work in a fast-paced environment answering a high volume of help tickets and MS Teams chats.
- Identify computer or peripheral equipment shortages and notify management to place orders.

**Requirements**:

- Proven experience as Desktop Support Specialist or relevant position.
- Excellent diagnostic and problem-solving skills.
- Excellent communication ability.
- Outstanding organizational and time-management skills.
- In depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.
- Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional.

**Salary**: ¢1.00 - ¢10.00 per month

**Experience**:

- IT Support Specialist: 2 years (preferred)

**Language**:

- English (required)