**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Know someone at Stryker?**:
**Who we Want**:
- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- ** Analytical problem solvers.** **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
Job description:
The IT Service Delivery Technical Analyst for Manufacturing SAP will support platform management activities serving as a partnered liaison between the business, IT Basis, IT Security and IT Functional Teams. This role is responsible for building strong, collaborative relationships across our IT and business teams.
**What you will do**:
**Operations**
- Ensure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service.
- Leads continuous improvement initiatives to mature operations and increase visibility into service performance.
- Build and maintain strong relationships with IT and business teams
- Partner with business and technical teams to drive consensus on the best solution to business demand and the delivery of solutions.
- Define tangible use cases that align desired technology output to commercial objectives
- Recommend business process and system changes to improve efficiency and business outcomes
- Ensure clear communication between business stakeholders and IT technical teams
**What you need**:
- Bachelor's Degree required
- Bachelor's degree in the areas of Computer Science, Engineering, Information Systems, Business, preferred.
- ITIL certification preferred
- At least 10 years of experience in the field of IT and Manufacturing.
- Experience in at least one of the following functional areas: Finance, Quality Management, Manufacturing, Procure To Pay
- Strong data analysis and problem-solving skills
- Strong knowledge of PC skills working with large datasets (Excel spreadsheets, PowerPoint presentations, word).
**Physical & mental requirements**:
- Works independently without supervision.
- Strong team player.
- Ability to lead on and off-shore technical teams.
- Works effectively with cross-departmental teams.
- Excellent oral and written communication skills.
- Ability to facilitate discussions across the team to derive solutions.
- Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work
**About Stryker