**Responsibilities**:
**Quote Processing**:
- Receive and process customer requests for quotes.
- Accurately upload request for quote/proposals in the business systems.
- Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the quote/proposal they need and at the time they need it.
- Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility.
- Accurately perform sizing and enter quote/proposals in the business systems. Send quote, sizing and other related documentation to the internal/external customers, as required.
- Contact internal customer care personnel to gather information required to resolve quote issues or to collect missing information at the data entry stage.
- Maintain updated customer information in business systems and other databases. Collect and save needed documentation to ensure compliance with Emerson record retention and documentation procedures.
- Practice good phone skills in terms of the ability to open, manage and close a presales technical sales support call. Manage in a timely, accurate and proactive way each customer interaction.
- Assist other customer care personnel with correction of quote entry errors.
**Process, Systems & Tools**:
- Receive and process customer technical support requests.
- Maintain proficiency and utilize all of business systems required to enter and process quotes.
- Maintain accurate records of all activities related to quotes from receipt of the request for quotation (RFQ) to process completion. Understand and implement all aspects of Emerson document retention procedures.
- Ensure compliance with import/export, contract and government requirements. Screen quotes for compliance with Emerson Terms and Conditions, Agreements and standards.
**Job Knowledge & Teamwork**:
- Understand basics of Emerson products, model numbers, and price list.
- Understand and follow established processes in accurate data entry and process hand-off.
- Provide backup and support for ISEs and Sales Team to maintain appropriate service levels.
- Provide consulting support to the Sales Facilitators/Order Management when processing an order.
- Perform other duties as required.
**Basic Qualifications**:
**- Education**:Bachelor's degree of Chemical, Mechanical, Electrical Engineering or any other engineering related fields.
**- Experience**:1 year of Customer service, data entry experience, or other related experience.
- English Proficiency (Written & Oral) Level, minimum must be B2.
- Must be willing to work on North America shift schedules upon business needs.
**Preferred Qualifications**:
- Experience: 3 years of Customer service, data entry experience, or other related experience.
- English Proficiency (Written & Oral) C1
- Work experience associated with selling or supporting a technical product where there was a business-to-business relationship.
- Solid prioritizing and organizational skills along with being a self-starter.
- Must be able to work well in a close team setting.
