5+ years of experience in an HR position or role with knowledge in human resource management including employee relations, change management and experience in team development.
- Bachelor's degree or equivalent post-secondary degree required.
- Demonstrated experience supporting employee populations in large organizations.
- Proven ability to diagnose problems, as well as drive appropriate solutions with self-initiative.
- Strong listening skills and ability to relate to, influence, and coach employees of all levels in the organization.
- Fluent English communication and writing skills.
Key job responsibilities
Performance Management
- Manage the end to end process of performance management (including all Focus and Pivot cases)
- Provide expert guidance and support to managers who have identified low performance to ensure employees are managed fairly and effectively
- Analyze data and trends on performance management, in order to provide input to the business or HRBP, preventing the recurrence of known issues.
Compensation Management
- Provide advice on queries related to understanding and communicating compensation, consulting with Compensation Consultant where needed.
Employee Relations
- Maintain the fair and consistent treatment of employees by conducting investigations and disciplinaries where complaints or misconduct arise excluding cases that relate to harassment and discrimination (these are owned by ER).
Policies and Practices
- Review and consult with legal on local policies and processes in order to ensure that they are fit for purpose
- Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation.
Talent Management
- Coach, train and guide managers during the annual talent management process
- Support managers and employees in identifying training opportunities to further develop functional and managerial skills
About the team
San Jose, CRI
- Excellent written and verbal communication.
- High quality document and report preparation.
- Resilient and able to thrive in a fast paced, entrepreneurial environment with a high level of energy.