Amazon is a multi-national technology company and being proficient in English is a required qualification.
CVs must be submitted in English as our recruitment team works in several jurisdictions.
- University bachelor's degree completed.
- 3+ years of experience in Human Resources or Shared Services.
- 5+ years of experience as Front-line Manager/Lead/Supervisor in corporate environments (AND/OR) 2+ years of experience as Group/Ops Manager leading and developing front-line managers.
- 3+ years of experience in internal and external stakeholder, performance and escalation management.
- Advanced English proficiency (C1 level or higher).
Job summary
This is a position based in Costa Rica and does not offer relocation benefits.
Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
The Human Resources Regional Center is expanding operations to Costa Rica and we are looking for an experienced Manager that can look beyond a process and prioritize the best interests of their team and organization.
As a Human Resources Regional Center (HRRC) Operations Manager you will assist and support our North American Customer Fulfillment Operations Team.
At Amazon, we're not just looking for people who want to be part of a business, we're searching for people who want to build the business.
The Operations organization and the people who work in it are critical to Amazon's success.
Every day we solve for unique challenges and deliver billions of unique products to millions of customers.
Amazon's robust and innovative Human Resources business supports our day-to-day operations and helps to deliver an experience where employees can bring their best selves to work, engage, interact, grow and fulfill our customer standards.
In addition, this position will manage a large team of Regional Center Coordinators and Regional Center Leads delivering services to Amazon Fulfillment Center employees and Site teams across the network.
**Job responsibilities are but not limited to**:
- Workflow and Escalation Management.
- Manage HR process workflow for a team of RC Coordinators and RC Leads for a region.
- Ensure that services are delivered to sites in a timely and defect-free manner - monitor against service level agreements.
- Respond to and resolve all escalations for assigned region.
- Analyze workflow data and translate findings into process improvements.
- Coaching and Knowledge Building.
- Build and refresh training material for centralized HR processes.
- Execute training and upskilling within respective team.
- Coach and manage performance of individuals.
- Analyze workflow data and translate findings into additional training, as needed.
Relationship Management
- Provide site leaders insights in day-to-day Regional Center operations.
- Partner directly with site and regional leaders to address one-offs and/or process breakdown.
- Be part of a team that actively seeks customer feedback to improve levels of service.
This is NOT a virtual position.
Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home.
However, once our company provides clearance, you may be required to continue working from our SJO10 building, located in Calle Blancos, San Jose.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- Master's degree in process or concluded in Business Administration, Industrial Engineering or Human Resources Management.
- Lean Six Sigma Yellow/Green belt.
- PMP Certified.
- Intermediate/advanced Portuguese proficiency (B2+ level or higher).